Shipping Policy

SHIPPING

The products are delivered by hand to our workshop or are delivered to the delivery address you provided us with during the ordering process. The delivery point entered during the ordering process must be easily accessible for transport.

If it is a delivery of a surfboard, this is operated by our carrier BMV or SCHENKER. Furthermore, they will contact you to arrange an appointment with you to ensure your availability and presence when the package is delivered.

In the case of any other product, delivery will be made by the Colissimo courier service.

Delivery is available in the following countries: Metropolitan France, Germany, Spain, Italy, Portugal, Luxembourg, Ireland, Belgium, Netherlands, Austria, Denmark, United Kingdom, Switzerland.

Cost and other charges

Delivery costs fluctuate depending on the nature of the product and the country where the product is to be delivered. The cost of any delivery charges applied is announced to the customer prior to placing the order.

For deliveries to the United Kingdom and Switzerland, customs duties, other local taxes, import duties or State taxes may be requested upon entry into the country of the goods. These rights are not attributable to the responsibility of NOTOX; you are solely responsible for it, whether it concerns the declarations or payments required from the competent authorities of the country in question.

Delays

The deadlines vary according to the nature of the product sold.

1. For a surfboard produced on demand
Even if we indicate on our product pages an indicative average delivery time of 60 working days, they can be delivered to you no later than 180 days after having validated the order. Indeed, being dependent on the availability of raw materials, and other types of contingencies such as a one-off and unusual increase in orders, we are forced to indicate this contractual deadline of 180 days, even if in fact, we are close to 60 working days (12 weeks). This period includes the supply of raw materials as well as the manufacturing of the surfboard.

2. For any other product
Within the limits of available stocks, your products are shipped within 5 working days following the validation of your order. In cases where the product is out of stock and we have the capacity, we reserve the right to offer you a product of quality and price equivalent to the initial product. You also have the freedom to refuse the proposal and demand a full refund of your order.

If the order contains a delivery, it takes between 3 and 5 additional working days for delivery in mainland France, and between 5 and 7 working days for delivery in one of the other countries listed above. These deadlines are indicative and cannot be used as a reason for order cancellation, price reduction or payment for damages. NOTOX fully reserves the right to make a gesture of goodwill in the event of late delivery from our carrier.We recommend that you carefully examine the condition of your product, and particularly if it is a surfboard, when the package is delivered to you by the carrier. If you detect any deterioration of the product during the verification, please report it to the carrier and refuse the package. Then, please contact us by e-mail (service@notox.fr) and / or telephone indicating the reference of the order as well as the nature of the degradation of the product. If you have the possibility to attach a photo of the degradation in question, do not hesitate to share it with us. Without checking the package when it is delivered by the carrier, no claim can be made by the customer to NOTOX.